Shipping & Handling

• All orders will be shipped within 1-2 business days after payment is received.
• Your order will be shipped from our warehouse in California U.S.A.
• Shipping cost is calculated based on the weight of the items purchased and the shipping service selected at the checkout process.
• Shipping charge includes warehouse/handling fees and the boxes/envelopes/cushion/tapes/etc... used to package your order so that it will arrive to you safely. We will NEVER ship your order by sticking a stamp or shipping label on the item's packaging. It will always come in the form of bubble enevelop or box with cushion inside.
• All packages will be shipped via UPS or USPS.
• APO/PO addresses are accepted and will be shipped via USPS.
  
  
  
  
• The delivery confirmation/tracking number for the package can be retrieved AFTER the order has been shipped.
• International orders might require extended time for delivery. CECompass is not responsible for customs taxes/import duties levied by foreign customs.
• Domestic Packages: are usually shipped via UPS or USPS from our warehouse in California, U.S.A. Delivery time varies between 1-5 business days or longer depending on the shipping area (i.e Hawaii, Alaska, APO).
• All U.S domestic packages will be trackable and the tracking number will be emailed to the buyer or can be retreived at www.cecompass.com
• International Package: are usually shipped via USPS First Class, Priority Mail, Express Mail or UPS depending on the shipping method selected at the checkout page. International delivery usually takes between 4-8 days for delivery, in some rare cases, it could take up to 8-15 business days.
• All international packages will have a custom number or tracking number which will be emailed to the buyer or can be retrieved at www.cecompass.com

Payment Method

• We accept payment via all major credit cards (Visa, Master, American Express, Discover) through our secured payment gateway.
• We DO NOT keep your credit card information after processing for the payment.
• Direct Paypal payment and Google Checkout are accepted.

Warranty Policy

• All items from CECompass come with 1 year warranty from the date of purcahse, unless specified otherwise.
• If the item becomes defective within the warranty period, please contact us at rma@cecompass.com for RMA authorization.
• All returns must obtain a RMA authorization before sending them back.

Return Policy

• If item arrives non-functional or defective, you must contact us at rma@cecompass.com within 3 days for an excahnge and we will send you a brand new replacement.
• All returns must obtain a RMA authorization before sending them back.
• Incorrect items must be returned within 3 days of receipt in order to receive the exchange.
• The returned item must be in its original packaging with all documentation and accessories. Any dismantled, marked, or visibly defaced product by the buyer will VOID the item's return authorization.

Technical Support

• For technical support please contact us at support@cecompass.com.
• When contacting us, please include your order number and a detailed description of your problem.
• Please note customer support is closed during Saturday, Sunday and national holidays.

Reseller/Wholesales

• Reseller and wholesales inquiries are welcomed.
• Please contact us at wholesales@cecompass.com

Purchase Order

• We welecome purchase orders from Government, hospitals, schools, colleges and universities.
• Corporations purchase order, please contact us at wholesales@cecompass.com for credit approval application.
• Purchase order can be faxed to us via +1 (810) 821 - 2011